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Anurag Krishna's avatar

Nice article, Nikhil. More and more enterprises today expect consumerized products - it helps improve adoption and reduce training cost, meaning better ROI. I was pleasantly surprised to hear that a lot of our enterprise customers wanted gmail like "swipe to archive" experience. But all said, enterprises expect highly secure products which do not change frequently - notable difference from consumer products.

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Sean MacMannis's avatar

Just discovered this article, Nikhil. Definitely still rings true. The first thing I thought when I read it was, of course. Think about the user - people. The lines between work and not work continue to blur - and we want to use the same tools - the best tools - regardless of whether we're at work or at home. Just as consumers/employees demanded that they be able to use iPhones for work instead of their Blackberries, in the long run there is no way that people will be okay with having substandard products in either work or personal settings. And we don't want to have to learn and use different tools for official work projects vs side hustles vs personal tracking. It should all be as easy and fun to use as Slack, Gmail, Notion, etc. We are all workers and consumers, we are the same person and we don't even draw lines between working and not working anymore so why should our tools be siloed and different?

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